June 29, 2020
In the spirit of keeping our team and customers safe as our branch locations begin to reopen to the public, we are requiring the following protocols per CDC guidelines:
- If you are experiencing any symptoms of COVID-19 please use our Drive Thru or Night Deposit.
- Please use the hand sanitizer readily available upon entry.
- While masks are optional, masks may be required in some situations. You are welcome to wear a mask.
- You may be asked to temporarily remove your mask for identification purposes.
- Out of courtesy to you, if you choose to wear a mask, the team member assisting you will wear a mask. If you are not wearing a mask, the team member will wear a mask upon your request.
- Keep a 6 foot distance when possible and follow directional signs.
Offices will begin reopening June 29 on a gradual basis until all locations resume standard hours. For up-to-date office hours, please visit the locations page.
March 31, 2020
MidCountry Bank is here to help. Learn more about what is being done to ease the financial burden for many with consumer loans during the COVID-19 crisis.
March 24, 2020
Get the answers you're looking for about bank services and Coronavirus disease (COVID-19). View FAQs
March 16, 2020
As the impact of the coronavirus continues to unfold, we are keeping the health and welfare of our communities among our highest priorities. We encourage everyone to join us in taking personal responsibility to build good habits and practice good hygiene at all times.
In response to CDC guidelines, MidCountry will be taking additional steps to support necessary banking services, while respecting the benefits of social distancing. Effective March 18, all of our branch lobbies will be closed to the public until further notice. All locations with drive-thru facilities will continue to operate through the windows to support necessary banking transactions. MoneyPass ATMs also remain available free of charge for customer access to cash at most of our facilities, as well as over 20,000 locations nationwide. If you require an in-person transaction, please call your local branch to schedule an appointment in advance.
Many banking questions can be answered and routine transactions can be done using online and mobile banking services. If you need assistance, or have other questions, we are here to help. Please contact your local branch or 877-874-7376 for help. We are sorry for any inconvenience this may cause, and we appreciate the trust you have placed in us as your financial partner.
We recognize the uncertainty facing our communities right now, and appreciate your patience as we seek to be responsive. We will continue to keep you up to date as we move forward. Please check our website at www.MidCountry.bank for the latest updates, and let us know if there is anything we can do to assist you.
MidCountry Bank has earned the highest (5-Star) rating for financial strength and stability from BauerFinancial, Inc. Earning a 5-Star rating indicates the bank excels in the areas of capital adequacy, profitability, asset quality and much more. MidCountry Bank has earned a 5-Star rating for 16 consecutive quarters.
March 13, 2020
Building good habits is our focus at MidCountry Bank in light of the Coronavirus news. We are proactively taking action to minimize the spread of germs. Actions include forming a taskforce, monitoring information from the CDC and other federal and state agencies, regularly communicating to our team, strategizing on staffing plans and providing supplies (hand sanitizers, cleaning supplies, etc). Our efforts will help ensure we can continue serving our customers.
The following are a few things our valued customers can do:
- Now is a good time to make sure you can log on to our Online and Mobile Services. With Online/Mobile Banking, you can do most of your banking functions remote, including deposit checks, pay bills, transfer funds, view account transactions, balances, etc. If you need help logging on, call your Local Branch or 877-874-7376. And when you log on, please review your personal information and update if needed so we can keep in touch.
- If you need to visit us in-person, we prefer you use our drive-ups. This is one of the important ways we are implementing social distancing!
- To help prevent the spread of respiratory diseases, follow these everyday preventive actions from the Centers for Disease Control and Prevention (CDC).
Please remember, if we ever call you, we will never ask for your confidential information, such as your password, date of birth, social security number or personal identification number. For your security, please do not give this information to someone who may call you. It could be a scam.
For the latest information about the Coronavirus, please contact the Minnesota Department of Health COVID-19 Hotline at 651-201-3920 or visit the Minnesota Department of Health Website for more information. To learn more about the Coronavirus, visit the CDC Website for additional resources.
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